REFUND DELAY
<p>I did an adjustment to my policy which reduced my montly fee. </p> <p>However Santam debited my account with the old monthly fee and then again with the new montly fee. </p> <p>I have been promised for over two weeks that the old monthly fee which is not a small amount of money, R2 356.40, will be refunded. </p> <p>I have spoken to Hilroy, Portia, Liezel and Joseph - they all promise it will be sorted out and that they will get back to me. Guess what i am still waiting. </p> <p>I called to then speak to management but was told, no, they will call me back. What are the chances of them phoning me and actually sorting this out - right now i feel it will not happen. </p> <p>The service has been shocking regarding this situation. </p> <p>This is theft Santam and you clearly have no shame</p>
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Santam's replyOfficial
19 May 2016, 08:23Dear Bronwyn,
We thank you for your posting. We understand that you are not happy with the response and service with regard to this request of yours and we sincerely apologise for that.
We will investigate this matter immediately and will revert with feedback once we have concluded our investigation.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply19 May 2016, 08:23
Official
Dear Bronwyn,
We thank you for your posting. We understand that you are not happy with the response and service with regard to this request of yours and we sincerely apologise for that.
We will investigate this matter immediately and will revert with feedback once we have concluded our investigation.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,