ZM
Zanele M

1 reviews | Active since Feb 2018

21 Feb 2018, 07:43

Refund

I cancelled my insurance on 7th of Feb 2018,and I was suppose to be refunded some of my premium debited for Feb. I called santam to enquire about my refund; I still haven't received it all I was told its in accounts! No phone call to update me on how long it will take and two weeks after I still haven't been paid my money ??

0
Replies (1)
Santam
Santam's reply21 Feb 2018, 07:58
Official

Good day

Please note that this matter is for Santam Limited and not for Santam Structured Insurance Limited. We are two separate insurance companies.

We have requested HelloPeter to redirect your complaint to Santam Limited.

Kind Regards,

Market Conduct Team

Best regards,