Reference

I don't know where to start because not so long ago Santam car insurance gave me a horrible experience and now it's repeating itself. I called and the guy from Sanlam took my claim for my car windscreen and he confirmed that I don't have to pay excess fee and I asked the reason he said because they are going to use generic something . The car was booked and confirmation was done as,well with Autobody and Randall confirmed as well there is no excess. My car is supposed to be fixed today and yesterday I received the email saying I have to pay 1000 for excess. When I send Randall email I was told the booking is canceled by Santam. This is so unprofessional as I have all the confirmation and evidence for no excess. Santam really lacks communication skill and doesn't care about their customers. I am so fed up and I want my window fixed today as agreed and will not pay excess fee as this is their mistake. One thing I have observed is Santam lacks professionalism as they don't even get back to you after lodging a query. They leave you to deal with the service provider. yet we pay them without any hassle.