1 reviews | Active since Dec 2015
Reasons not to pay
<p>I have been insured with Santam for some time and have, unfortunately, had a spate of small accidents with items such as cellphones, ****** camera and so on. On each occasion I questioned our broker as to the suitability of the claim and was referrred to Santam who duly paid out. All premiums have been paid on due date.</p> <p>Out of the blue I have received a registered letter from Santam summarily cancelling my policy invoking a clause in the contract as I have apparently overclaimed.</p> <p> </p> <p>There was no forwarning from Santam to either my broker or myself and no opportunity to renegoiate the terms of the policy or to offer an explation regarding the claims.</p> <p> </p> <p>I have been insured with other companies for the past 45 years and have never been treated in this fashion.</p> <p> </p> <p>I have just heard Santam's radio advert which states that they look for reasons to pay out- certainly they have looked for reasons NOT to pay in this instance.</p>
Good day
Thank you for your post.
We note the concerns raised regarding the cancellation notification from Santam.
We will investigate this as a matter of urgency and we will be in contact with you shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Good day
Thank you for your post.
We note the concerns raised regarding the cancellation notification from Santam.
We will investigate this as a matter of urgency and we will be in contact with you shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
