Really bad service from santam insurence.

I have made a claim and was covered for the claim i was just sent a email telling me my claim is declined for i am not covered for electrical damage. We live on a farm and i ask several time for the cover on the phone while the consaltant did my insurance policy.

i just got a mail telling me the manager decided my claim will not change and if i want i can take it up with there client service deparment .