Really BAD Customer Service

I have been trying to claim for 3rd party claims for the past 3 weeks. I was referred to one of the claims specialist called Rosinah Ramakolo. Today, after I have been sending emails for three weeks and calling I finally got through to speak to her. Wow what a very rude person she is. I actually felt really bad for Santam to have people like her working there. She is just not apologetic about not responding nor does she care whether I will be assist or not. her demeanor is just so negative and unfortunately will impact the brand.

I doubt that I will get help this year before the panel beaters close or get help at all. she really needs to be taken off calls and in training. Rosinah has no customer service whats so ever.