RE: THIRD PARTY CLAIM REJECTION WITH INCORRECT INFORMATION

I would like to share the pathetic service recieved from Santam on a third party claim. In May i was involved in an accident with a Santam client. Their client admitted at the scene that it was her fault and gave me her insurance details. After months of investigation from Santam, and after requesting over 21 different documents from me including quotes that i had to go and obtain myself they suddenly rejected the claim saying that i was not considerate to other road users and must go and claim from my own insurance. The lady rejecting my claim was Maurisha Pikaan. Only after my wife called to follow up did she suddenly send a short letter rejecting the claim with all incorrect information. The panel beaters that had given me the quotes also advised that Santam had contacted them about 3 weeks ago and they had settled on an amount and was checking why i still did not bring the car in. In the rejection letter from Maurisha, she reffered several times to the driver being a "he" when it was a lady driving. The location of the accident had incorrect roads mentioned. She advised that I entered into an intersection, when i was the one driving straight and their client was turning and shot a red robot, which the client also admitted to being at fault. Their clients vehicle was also unlicensed at the time of the accident. If their client told them initially that i was at fault why was this claim not rejected initially? why only after months and only after following up did Santam suddenly conclude that I was at fault. It seems a norm from seeing daily complaints on this platform about the pathetic service with Santam and their *********** staff, that rejects a claim with all incorrect information. Their complaints department and Maurisha has been addressed with no response. This entire claim was investigated and concluded with them sitting in Cape Town, and both their client and myself being here in Johannesburg. Everything was done via email. Is this another one of their tactics to find excuses not to pay out claims? Extremely slow and unprofessional service recieved, can only imagine what their own clients go through.