Quote is inflated after acceptance

Hi Santam,<br> <br> I tried to sort this out over the phone yesterday (today again) but I can't sit on the phone again. Here are the facts:<br> <br> TIMELINE 11 FEBRUARY<br> 14:39 Receive quote of R851.40 after speaking to call centre, I am told to first cancel my existing cover and then they can activate the quote immediately.<br> 14:45 I phone my exisitng insurance and cancel my house contents insurance policy<br> 14:54 I phone SANTAM back and say, yay I accept the quote you gave me 15 minutes ago. The call centre person tells me the premium is now R893.90 an increase of R42.50 in under 15minutes! They have no idea why this increased. <br> <br> It must be known that this was still before the underwriter review process (both quotes) so it is not a matter of the underwriter reviewing it and increasing it.<br> <br> Please SANTAM - it is a matter of principle - give me the quoted premium. I hope you are not using a random time of day premium calculating algorithm. <br> <br> Kind regards<br> Jaco