****py service

<p>I've lodged a claim 3weeks ago to date with regard to a burglary @ our home. We were assigned to a Virgil Wepenaar and at first was a bit concerned after the claims officer appointed him as he made no effort to contact us until we did so first. Anyway he came to the house to do an assessment and had a **** and bull story about how we need to think about increasing our insurance cover which I thought was complete bull due to us having more than enough value insured on our home. Just another way of geting more money out of us. We were told to get quotes which we did and it was an uphill battle trying to get this guy to get in contact with us. Finally afer I had a bit of run in with him did he mailed us a the amount to be credited to a card which they supp**** us with. I then had to return the mail saying we did not agree to the amount and it was only after I complained that he 'suddenly' e-mailed me with the correct figure. On Monday he responded it would take 2-3 working days before we will have the credit to the card. I e-mailed him again yesterday upon which he 'read' my mail but did not respond .I am so d@m frustrated really just to think we pay our premiums every month without any hassle. I believe we deserve better treatment than this. Our house was invaded by srangers so this enough is a nightmare and having to come home everyday looking into an empty wall where the TV was ripped out and walking into my daughters room where her brand new TV is no longer standing is depressing. I am appauled at the lack of interest and complete disregard for the clients. Santam you SUC****! I will be exploring different alternatives with regard to insurance.</p>