AC
Ashen C
1 reviews | Active since Jul 2012
02 Jun 2026, 08:14
Put a handover system in place for agents that are going to be on leave
The claims agent goes missing for two days, then responds on the third day saying they were out of office. They should have handed over to someone in their absence.
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Santam's replyOfficial
02 Jun 2026, 08:17Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply02 Jun 2026, 08:17
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
AC
Ashen C's updateReviewer Update
02 Jun 2026, 10:28Claim number: ***
AC
Ashen C's update02 Jun 2026, 10:28
Reviewer Update
Claim number: ***