Prompt and Caring Support from Aon, Santam and GLC

Our insurance claim (Claim No. ***) with Santam was for a fridge damaged by a power surge, as well as the spoilt items inside. Our brokerage, Aon, acted promptly by assigning GLC to carry out the assessment of the cause, which impressively took place within just a few hours of my reaching out. GLC upheld its high standards by booking and confirming a call-out for the very next business day.

I would also like to commend our claims handler at Santam, Nontokozo Ndaba, who acted swiftly and put us first before anything else. She ensured that our claim was speedily assessed and settled within a reasonable time, which was vital as we urgently needed a new fridge; not having a functional fridge is a complete inconvenience.

I truly felt valued as a customer, and this reassured us that we are in good hands with Aon, Santam, and their suppliers, who are able to respond quickly in our time of need. Keep up the excellent work; I would gladly recommend your services to my friends and family.