Premiums deducted for policy that cannot be found

I have signed up for Santam Legal Insurance (via [URL Removed] quite some time ago, but I have never received a policy document.<br> <br> In addition, the monthly amount of R119 has been deducted via debit order each month off of my account, but when I phoned ***, which was the number given on [URL Removed] my policy could not be found by checking my ID. As I have not received my policy schedule ever, I do not know what the policy number is. <br> <br> Then, upon following up and phoning ***, the number which is now displayed on the website, I was promised to be sent the policy schedule when I phoned on 3/12.<br> <br> I have also sent 3 emails and received no response. despite being instructed to do so by the call centre. <br> <br> It is not acceptable for Santam to take premiums for policies that do not even exist. I would appreciate it if I can have my premiums reimbursed for this \ghost"policy.<br> <br> <br> <br> <br> Please be so kind as to assist me in locating my policy ASAP."""