FB
Ferdinand B
1 reviews | Active since Sept 2012
31 Jul 2023, 10:20
Poorest service EVER!
Absolutely pathetic service. As a user that have been with Santam for decades, the fact that the representatives drop the phone purely because of the language you speak, is appalling and disrespectful to say the least. Common decency to inform a paying client to find you someone to assist is NOT rocket science!
I am shocked at the way Santam is treating their customers. I will never recommend Santam again as it seems they are not focussed on the general man on the street anymore!
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Replies (2)0
Replies (2)
Santam's replyOfficial
31 Jul 2023, 10:26Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply31 Jul 2023, 10:26
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
31 Jul 2023, 10:36Good morning sir,
Thank you for your review.
We are really sorry to hear about your bad experience.
To allow us to assist could you please us with the following:
- did you request to be assisted in Afrikaans?
- when did you call in and to what number did you call in to request assistance?
- what time did you call and from what number did you call -- this will assist us to trace the call?
- would you want an afrikaans speaking consultant to contact you to assist?
Thanking you in advance?
Kind regards
Client care
Thank you for your review.
We are really sorry to hear about your bad experience.
To allow us to assist could you please us with the following:
- did you request to be assisted in Afrikaans?
- when did you call in and to what number did you call in to request assistance?
- what time did you call and from what number did you call -- this will assist us to trace the call?
- would you want an afrikaans speaking consultant to contact you to assist?
Thanking you in advance?
Kind regards
Client care
Santam's reply31 Jul 2023, 10:36
Official
Good morning sir,
Thank you for your review.
We are really sorry to hear about your bad experience.
To allow us to assist could you please us with the following:
- did you request to be assisted in Afrikaans?
- when did you call in and to what number did you call in to request assistance?
- what time did you call and from what number did you call -- this will assist us to trace the call?
- would you want an afrikaans speaking consultant to contact you to assist?
Thanking you in advance?
Kind regards
Client care
Thank you for your review.
We are really sorry to hear about your bad experience.
To allow us to assist could you please us with the following:
- did you request to be assisted in Afrikaans?
- when did you call in and to what number did you call in to request assistance?
- what time did you call and from what number did you call -- this will assist us to trace the call?
- would you want an afrikaans speaking consultant to contact you to assist?
Thanking you in advance?
Kind regards
Client care