Poor Telephone Service

Can you guys at Santam please get proper training for the people that answer the phones.

I Googled Santam Insurance number(personal insurance ***) to give them a call and find out why I'm paying almost double compared to there competitions quotes, I could not find out as no one at this number picked up the phone and after 5m 10s I disconnected the call. I Googled the closest Santam office to me (Santam Tyger Valley ********** ), the first call got picked up and someone coughed in my ear twice and disconnected the phone, I called back the second time someone picked up and after about 1 second disconnected the phone, I phoned back a third time, a lady picked up the phone and ask how she can help, I asked to speak to someone regarding my policy, I got no reply from the lady and I listened to dead silence for about 3 more minutes and I disconnected the call. Like one of the other reviews stated WHY don't Santam as big as they are have a call back system in place? On top of me paying like I said almost double for my insurance, now I have to carry the cost calling Santam 4 times as well?

Is this issue of mine going to be rep**** on? If so is this going to be a automated computer reply or an actual person, by when will someone from Santam contact me?

The new month is almost upon us and yet again I'm going to be charged an unfairly large amount for my insurance. In all the reviews I read an investigation is about to fall ON TOP of me, all I want to know is how long is this investigation going to take, 3 days, 4 months or 2 year?

CALL ME BAC****!!!!!!!