Poor skills by Santam consultant

I am rating the service so low due to the incomplete information as recorded by the Santam Motor Claims consultant: Lucky Nhlanhla Matutu. I submitted my claim for both rims and tyres. After confirmation from this consultant that the claim was successfully submitted, I asked if the Rim claim was processed together with the tyres claim and he confirmed that it would be so. Today I received a notification that only the tyres claim was submitted and processed by the consultant and that I have to re-waste my time and money (calls) to once again submit a claim for the rims. Very bad reference if a consultant cannot process data correctly and then lie to the client.