POOR SERVICES WITH ROZANNAH SINGH

<br> My car has been bumped at the back by a Santam client on the 13th of February this year.<br> I have been dealing with Santam regarding my 3rd party claim number *** for 3 months now. I have been referred to Rozannah Singh for my claim.<br> Two weeks ago I sent Rozannah an email to finalise the process and payment but unfortunately Rozannah Singh is totally unreachable. I have been resending her the same email several time with no response and tried calling more than 2 times a day with no answer on the land line.<br> Seriously this is more than frustrating and disrespectful!!!. COULD SOMEONE TELL ME IF SANTAM's OFFICES STILL OPERATIONAL OR IF THIS IS THE WAY THEY TREAT PEOPLE??? I HAVE BEEN WITHOUT A CAR SINCE 13th OF FEBRUARY AND WITH THIS UNPLEASANT COLD I HAVE TO USE BUSES TO GO TO WORK!!! I NEED MY CAR BACK!!!