Poor service.no bad service

Had a claim and a querrey regarding the claim and after 2months i phoned them for feedback and to speak to a Lucky whos the claim dept.manager but no answer back.Had 3assistants but the last one after sending emails ,(Thabile)dont get back only saying hes busy.I came from dial direct with no issues and was given a cheaper quote but the service is poor, very poor.Cheaper quotations seems not always the better way.Santam use to rule the insurance industry but poor service is getting a grip on them.