Poor service/communication and still no claim outcome after an month

Had rain/flood damage in December. Put in my claim start of January. Today it is a month ago still no outcome number 1. Number 2 Im still paying my premiums for damaged goods. Number 3 when you phone the lines you hold for 30min and then still no help. Number 4 they broke in at another premise of mine and the firts claim is not finished yet. Poor service