poor service with no feedback

<p>I was in an accident almost a month ago and submitted my claim the very next day. Since day 1 I have to keep calling you guys for feedback on the status of my claim. I keep getting promised a follow up but don't receive a call. I have to keep following up myself for the respective answers. Really dissapointed with the poor feedback. Still awaiting an answer as to the appointed assessors settlement quotation i was promised an answer today. Really frustrating!</p>