Poor service with 3rd party claims

Santam may be a good company for some but if you try a 3rd party claim they do not understand the urgency. They are poor or at least the lady who took my call and asked me to send documents and they would send me an email the next day about what's going on with the claim. This was Monday, today is Friday I have hear nothing From Jessica Rampaleng . I've mailed her 3 times with no response. Could someone please assist me as this is an urgent matter and Santam can't be phased. I need this done before end of June. In other word my car must be back to me by end of June. Could you please handle this with urgency as I do not have the time to wait.