Poor Service, Unauthorized Debits, Terrible insurance provider

I explored the option of an alternative insurance provider, but due to poor service and lack of response from the Aon (broker) and Santam, I decided to not go forth and requested a cancellation and instead stay with my existing provider; MiWay. I received confirmation that the cancellation was processed. yet I was still debited for a service I do not have, want, or need!