SL
Shashen L
1 reviews | Active since Apr 2015
23 Apr 2015, 09:06
Poor service, Santam The Worst Insurance Compay
On of Santams clients bumped into me on the 12th of April. I had submitted all documents to Santam, and was informed that Dale Lee was dealing with my claim. I am no informed that he is no longer dealing with my claim and that someone else is now handling it. this is now the third person that is dealing with my claim. and My car is still not fixed. <br> <br> Santam is one of the worst insurance companies I have ever come across
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Santam's replyOfficial
23 Apr 2015, 09:54Hello Mr S.Lingham,
We hereby acknowledge receipt of your posting above.
We are sorry to hear about your bad experience and the accident you had.
Please be advised that this claim was only registered with Santam on 17 April 2015 whereafter the legal branch was appointed as well.
There are a specific process in place with regards to third party claims and our legal department will communicate this accordingly.
It is normally a longer process than an own damage claim and legal processes need to be adhered to and followed.
We will refer this matter to the relevant legal department to make contact with you to discuss.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are sorry to hear about your bad experience and the accident you had.
Please be advised that this claim was only registered with Santam on 17 April 2015 whereafter the legal branch was appointed as well.
There are a specific process in place with regards to third party claims and our legal department will communicate this accordingly.
It is normally a longer process than an own damage claim and legal processes need to be adhered to and followed.
We will refer this matter to the relevant legal department to make contact with you to discuss.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply23 Apr 2015, 09:54
Official
Hello Mr S.Lingham,
We hereby acknowledge receipt of your posting above.
We are sorry to hear about your bad experience and the accident you had.
Please be advised that this claim was only registered with Santam on 17 April 2015 whereafter the legal branch was appointed as well.
There are a specific process in place with regards to third party claims and our legal department will communicate this accordingly.
It is normally a longer process than an own damage claim and legal processes need to be adhered to and followed.
We will refer this matter to the relevant legal department to make contact with you to discuss.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are sorry to hear about your bad experience and the accident you had.
Please be advised that this claim was only registered with Santam on 17 April 2015 whereafter the legal branch was appointed as well.
There are a specific process in place with regards to third party claims and our legal department will communicate this accordingly.
It is normally a longer process than an own damage claim and legal processes need to be adhered to and followed.
We will refer this matter to the relevant legal department to make contact with you to discuss.
Thank you and kind regards.
Stephan Olivier
Client care media manager