Poor Service - Santam Insurance

Morning,

I had a roof leak in 2020 and reported it to Santam then and which was resolved and fixed with Santam's approved supplier (DRM Construction).

We had rains again in ealier in 2021 and the roof started to leak again. I reported the leak again on the 16 March 2021 (***) - New Claim No. ***.

I was then informed that this relates to an old claim of which i need to speak to ***

2 Santam accessors were then was appointed to view the damages and upon inspection both noted that the repairs conducted in 2020 was of poor workmanship. DRM Construction informed me in 2020 that the workmanship was guaranteed for 2-3 years. I contacted the service provider In March 2021 and have had no repsonse in over 30 days.

On the 30th March 2021, I received a rejection letter from Santam quoting "Damages are as a result of gradual deterioration". Note that the repairs was within warranty as per the supplier.

I was then asked to report the matter to *** quoting the old claim number (***) which was done on the 16 April 2021 and I have had no response to date.