POOR SERVICE: Santam Claims Card

<p>I went to buy the items I lost during a break-in (after waiting for the card to be activated for more than a week) and when I arrived at the paypoint, the card was rejected! I have never been so embarrased ... "Security Violation" it said. The pin was correct ... so we tried again. Again, "Security Violation" ... the card was supposedly activated and I stood there, red in the face, feeling like a ******** while placing the items back on the shelves. </p> <p>I called the number on the card whilst in the store and was told by the operator to go to another shop and buy something else as they are sure the current shop's system is not functioning properly. This even after I told them that the cashier informed me that someone else also purchased with a claims card that day and had no problem.</p> <p>I went to another shop. Tried to purchase something else. Same problem. This time ... "Declined". Embarrased again ... </p> <p>Contacted my broker and they have been doing their utmost to get feedback from Santam for weeks now. Finally going to issue new card today. Arrived at Santam offices in Bellville to collect card ... only to be told by Thorburn Security Officer that I did not reserve a parking and can not enter the premises. Really? How am I supposed to attend your offices? What about walk-in clients? Do they also get turned away.? Rediculous! </p> <p>As if the break-in wasn't traumatic enough one has to deal with people who have NO IDEA what customer service is. Why can't Santam just pay the money into a bank account? Why pay another company to manage a claims card? Now the client has to deal with two entities and both do not provide a satisfactory service. </p> <p>It is also a time-wasting exercise to move your business to another supplier. Customer service does not exist anymore. </p> <p>I am extremely upset at the lack of compassion and service and no amount of apology can erase the poor service experience or give me back the time I have spent on this exercise. </p> <p>Absolute torture.</p> <p>Still waiting for someone to call me. And in the meantime I have to continue paying them monthly. When will they get their ducks in a row? </p> <p>The yellow umbrella has holes ... huge holes!!!</p> <p> </p>