Poor service Santam!

I will never insure with Santam again! Had an accident in November last year and received my vehicle back this month only to discover their assessor didn't identify and lodge all the faults that were caused by the accident. As a result I was left stranded by my vehicle. I had to send my vehicle back and requested for a hire car option since the fault was on their side. They rejected the request and just told me they are trying their best. Their mistake had a huge negative financial impact on my business so far as I can not do any work and yet they do not take responsibility for their mistake!