Poor Service, Santam!
After the earthquake of 11June 2023, I had a leak in my kitchen. I lodged a claim with Santam on Monday, 12 June 2023. They fixed the leak on Friday, 27 June 2030, but left 2 huge holes in my ceiling. After many phone calls, they still have not fixed my ceiling. What poor service!!!
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Replies (5)
Santam's replyOfficial
03 Jul 2023, 10:01Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply03 Jul 2023, 10:01
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
03 Jul 2023, 10:28Good morning sir,
We are really sorry to hear that and do apologise for the frustration and inconvenience caused.
Please provide us with the claim number in question so that we may investigate and resolve this matter for you?
Many thanks and kind regards
Client care
We are really sorry to hear that and do apologise for the frustration and inconvenience caused.
Please provide us with the claim number in question so that we may investigate and resolve this matter for you?
Many thanks and kind regards
Client care
Santam's reply03 Jul 2023, 10:28
Official
Good morning sir,
We are really sorry to hear that and do apologise for the frustration and inconvenience caused.
Please provide us with the claim number in question so that we may investigate and resolve this matter for you?
Many thanks and kind regards
Client care
We are really sorry to hear that and do apologise for the frustration and inconvenience caused.
Please provide us with the claim number in question so that we may investigate and resolve this matter for you?
Many thanks and kind regards
Client care
's updateReviewer Update
03 Jul 2023, 15:34***
's update03 Jul 2023, 15:34
Reviewer Update
***
Santam's replyOfficial
03 Jul 2023, 15:49Thank you very much sir
Santam's reply03 Jul 2023, 15:49
Official
Thank you very much sir
Santam's replyOfficial
04 Jul 2023, 09:59Good day sir,
We escalated this matter to management.
We received feedback that he contractors contacted you yesterday to make an appointment for today to attend to the ceiling repairs.
We received feedback contact was made today with you by management and the contractors are on site at the moment.
We sincerely do apologise for this as they should have communicated earlier with you in regard tio the arrangements etc.
This will be addressed with them.
Thank you and kind regards
Stephan Olivier
Client care media manager
We escalated this matter to management.
We received feedback that he contractors contacted you yesterday to make an appointment for today to attend to the ceiling repairs.
We received feedback contact was made today with you by management and the contractors are on site at the moment.
We sincerely do apologise for this as they should have communicated earlier with you in regard tio the arrangements etc.
This will be addressed with them.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply04 Jul 2023, 09:59
Official
Good day sir,
We escalated this matter to management.
We received feedback that he contractors contacted you yesterday to make an appointment for today to attend to the ceiling repairs.
We received feedback contact was made today with you by management and the contractors are on site at the moment.
We sincerely do apologise for this as they should have communicated earlier with you in regard tio the arrangements etc.
This will be addressed with them.
Thank you and kind regards
Stephan Olivier
Client care media manager
We escalated this matter to management.
We received feedback that he contractors contacted you yesterday to make an appointment for today to attend to the ceiling repairs.
We received feedback contact was made today with you by management and the contractors are on site at the moment.
We sincerely do apologise for this as they should have communicated earlier with you in regard tio the arrangements etc.
This will be addressed with them.
Thank you and kind regards
Stephan Olivier
Client care media manager