Poor service - Passing the buck

<p>I've confirmed on the 4/3/2017 that my vehicle must have no excess. My vehicle was in an accident last week. Now Santam told me I have an excess!! When I called regarding this claim, they just couldn't find my vehicle on my policy (this was the claims department). When they transferred me to the underwriting dept, they see my vehicle on my policy!! Since my vehicle was shifted from my business to private, this problem comes up all the time!!!! This is frustrating and unprofessional!! Since Monday Santam confirm I have no excess multiple times, and then thereafter I received emails from a guy called Rashied that said they have to investigate this. Why??? It's been forward and backwards and I'm fedup now with Santam!!! Poor poor poor service!!! Totally unacceptable! Up until now, I don't have any closure on this matter!! Sylvester de Koker deals with my claim and he confirmed this afternoon telephonically that I don't have an excess and that he 's going to contact the panelbeater to confirm this. Brent Pasqualli is the assessor dealing with my claim and he also confirmed!!! Can't recommend Santam at this point in time!!!!!</p>