Poor service of Santam

A month ago I had an incident with my car. I contacted my broker, registered the claim, took the car in to the drive in center to be assessed, and started the waiting process. After many queries the car was collected at my house to be assessed by a repairs hop. The car was damaged beyond economical repair. I submitted all the paperwork they requested with out any delay. Then I waited again. Last news I got was that the payment was going to be made to me. I started looking for another car in the meantime. Now, exactly ne month later, I am still waiting for the money to be paid out. With all Santam's delays I have lost two potential good cars that I could have bought if they just pulled their finger and sorted out my claim the way they should. Thank you for your poor service Samtam. I will make it a priority to inform as many people possible about your poor service.