Poor Service Level

Our claim was handled at a better level than that of the refund of the Fuel Deposit we had to pay Europcar in cash.

The collected the vehicle on 13/03/2018 and we were told that the refund will be paid into our account as stipulated in the correspondence on receipt of the vehicle with all the other paper work dd 26/02/2018.

We had to call and follow up, and to date we still do not have the refund paid back into our account as the lady who dealt with our claim is either spiteful or ***********.

It is now almost a week and a half later and we still have not received our deposit and are promised that this wil be paid the next/following day, as is not the case.

Santam does not take the initiative to follow up with Europcar and the the lady who dealt with our claim as it appears to be our responsibility to do this on her behalf.

We are considering changing from Insurance company as this is not what we are used to ito claims. When we make our monthly payments Santam does not have to follow up with us as we do them on time.

Not what one would expect from Santam........