Poor Service fron Santam and Olwethu Tolana

On January 13 202 I registered a claim for stomr damaged. We are going on three weeks now. Only half of the claim has been assessed. The claims handler Olwethu Tolana has not once been in contact with me to give feedback. This after sending several emails and leaving countless messages to contact me fer feedback. Iwas insured with Miway for 12 years and moved over to Santam to save on my premium. I never experienced such poor service in my life. This claims handler and Santam is pathetic. I am considering pay the few rand move and moving back to Myway.