Poor Service from Santam - Post Claim

Terrible service from Santam after i called to claim for damages incurred to my washing machine. I was informed that the initial consultant allocated my power surge to my buildings cover instead of my home cover insurance. I have called Santam and i was told that they shall look at the initial telephonic conversation and revert to me on Monday, the 13 April 2026. To date, the 16 April 2026 i have not been contacted to date after several calls and e-mails.