Poor Service from Santam Insurance

My geyser is fully covered by my Policy. The Geyser element blow on Sunday I contacted Santam on Monday and they were supposed to sent a plumber to attend to it and till today it has not been attended to. To get assistance over the phone from Santam its virtually impossible as they put through from one voice prompt to another and you are sitting on the phone for over half an hour. My Claim nos: 300 158 344