Poor service from Santam insurance and Precision tow in services

We had an accident on the 12 January 2019,precision came in and towed our cat and took it to their panel beaters,now precision is an authorised panel beater for Santam.After our car was taken Santam organised a courtesy car for us for 30 days my husband kept checking on a daily basis how far the car was however the kept giving us the runaround then finally the 30 days for the courtesy came to end without us having our car back,we let Santam know that the precision panel beaters that they authorised hadn't finished and we are requesting an extension on the courtesy car,yoh my husband had received the most awful experience,they didn't even care that the panel beaters were not finished,they didn't even take time to consider the facts,we are so disappointed till this day we haven't even gotten our car back and its been more than 30 days,the damage to the car was not even bad now we have to deal with the panel beaters alone because Santam said according to them they met their service level agreement with them.Such disgusting way to deal with the clients.