poor service from santam insurance

Santam insurance is the worst insurance company , they claim you can lodge a claim on theyre santam app but this has been a nightmare , My son had an accident with my car on the 28/06/2019 in which he was hit from behind on the freeway , we lodged a claim on theyre app the very next morning but ever since then no one came back to us nor did we recieve the claim number. On the 5th of July 2019 my husband together with my son drove straight to the offices of santam at menlyn to enquire about the claim but to our suprise the claim had not been registered , the same day we managed to get help from the lady at the desk and our claim was registered my son provided all information about the accident on the line , we were informed to take the car to the nearest santam drive in centre and have it assessed in which we did but till today we have no outcome, after calling our claims handler Dorothy she still required the same information which was provided over the phone and on the app ,This is really disappointing from such a big insurance company please get this sorted . Claim NO : ***