Poor service from Santam insurance

My vehicle was in a collision in February 2015.<br> After consulting with Tshepo, he forwarded the photographs of the damaged vehicle and told me that the vehicle is uneconomical to repair.<br> I had agreed on a 50% buy back. 2 months later I contacted Fatima to complain that I had not received further correspondence from Santam and that I was waiting to be advised about the return of my vehicle so that I could have it repaired.<br> I then received the address where the vehicle was stored and went there to collect it.<br> The spotlight housings where not with the vehicle at the time of collection!!<br> Wen I enquired about this,TSHEPO TOLD ME THAT THE SPOTLIGHTS WERE NOT ON THE VEHICLE....THIS IS A DIRTY,STINKING LIE!!!<br> AFTER PROVING THAT THE SPOTLIGHTS WERE CLEARLY VISIBLE ON THE PHOTOGRAPHS TAKEN BY TSHEPO(SANTAM),Fatima blatantly told me that Santam does not have to return them. <br> THESE HOUSINGS ARE NOT THE PROPERTY OF SANTAM...THEY BELONG TO ME!!!! IF SANTAM WANTS THEM THEN SANTAM MUST PAY ME FOR THEM!!!<br> <br> PLEASE RETURN MY SPOTLIGHT HOUSINGS THAT ARE CLEARLY SHOWN ON THE PHOTOGRAPHS THAT WERE TAKEN BY TSHEPO!!!!<br> Please repay me for the premiums deducted after the collision!!!