Poor service from santam insurance

On the 21st of October I was involved in an accident with santam client and he admitted that it was his fault, we then went to police station for necessary paperwork and he assured me that he has a third-party liability cover on his insurance package,santam contacted me and within a week,I provided them with the paperwork they requested and they even treated me like I was the one who is wrong,up to date my car is not even fixed, it's now the third month and im driving a dented car,can I be assisted because they don't reply to my emails.