POOR SERVICE FROM SANTAM CLAIMS CONSULTANT LILLIAN

Poor Service from Claims Consultant Lillian Mbela. Claim no. ********** 69 Its been over a week and i have been waiting for the claims consultant to settle my claim. i have called on numerous occasions and was advised my Lillian that my claim would be paid into my account. Last week Thursday i received an sms from Santam stating it would be paid into my account within 2 days. ITS BEEN OVER A WEEK. I called on Monday, and Lillian said the same thing. Due to my frustrations, i went to the Santam Broker Division Offices in Westway Office Park Durban, a friendly most helpful lady a reception Nollo assisted me. She called Lillian and was told that my bank branch code was incorrect. SANTAM HAS BEEN DEBITING ME FOR YEARS. HOW COULD IT BE INCORRECT ? THERES UNIVERSAL BRANCH CODES. I still havent received a call from Lillian or Santam explaining why the delay. SANTAM PLEASE HELP my cellphone no. ********** 960