POOR Service FROM SANTAM

I am highly disappointed in Switch by Santam. I was told that it takes 3-5 days for an insurance claim to be complete, tell me why I have been claiming for a new device for AN ENTIRE MONTH now!!! The communication is poor from their side, I am the one who has to call and follow up, I have to send emails of which sometimes they do not even respond to!!! I have bee claiming for a new device since the 9th January, today is the 11th February and I stil do not have a device after completing everything they wanted me to complete. Stay away from Santam!!!