POOR SERVICE FROM SANTAM

Santa's service provider Carpet Boys replaced a laminated wood staircase in November 2022. In less than 18 months the "noses" on the stairs started to come loose and eventually started to fall off. The previous stairs were still in mint condition after more than 12 years untill the unfortunate water damage. I tried to negotiate through my broker but didn't get any positive results. In August I send a complaint with photo's to SANTAM. SANTAM sent me a case ref Nr CAS***-L4W7N6 and undertook to resolve the problem in three (3) working days. Now almost months later and another 2 emails of which Santam didn't even acknowledge receipt of correspondence the problem gets worse by the day. I feel SANTAM left me at the mercy of their service provider who refuse to take any responsibility for a sub standard installation.