Poor service from Santam

I lodged a vehicle claim with Santam ( claim ***).I qualify for a courtesy car hire which I received. But Santam took more than 7 days in finalising and approving the claim. Fast forward it’s now 30 days and Santam is taking the hired car away from me. The panelbeater hasn’t finished repairing my car and it’s not my fault that there was an extra 7 days in finalising my claim. Now I’m left without a vehicle and the panelbeaters are delaying to complete my vehicle.