Poor service from Patricia Kgole
Patricia Kgole from retentions gives extremely poor service. Clients is not just a number. I love Santam... But this service was extremely poor
Good afternoon Zaske,
We thank you for your post above. We are really sorry to hear about your bad experience and service received from Patricia.
We will immediately investigate and address this matter as urgent and will revert back to you once we have concluded our investigation -- Kindly note there is a 48 hour turnaround time.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Good afternoon Zaske,
We thank you for your post above. We are really sorry to hear about your bad experience and service received from Patricia.
We will immediately investigate and address this matter as urgent and will revert back to you once we have concluded our investigation -- Kindly note there is a 48 hour turnaround time.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Good afternoon,
We have listened to the conversation between yourself and Patricia. We do apologise for the unprofessional manner portrayed as this is not the way we wish to conduct business with our clients.
The necessary action will be taken internally -- we have requested another consultant to contact you to advise the correct discounted premium we can allow on your policy.
Once again our sincere apologies for this.
Kind regards
Stephan Olivier
Client care media manager
Good afternoon,
We have listened to the conversation between yourself and Patricia. We do apologise for the unprofessional manner portrayed as this is not the way we wish to conduct business with our clients.
The necessary action will be taken internally -- we have requested another consultant to contact you to advise the correct discounted premium we can allow on your policy.
Once again our sincere apologies for this.
Kind regards
Stephan Olivier
Client care media manager