Poor service from day 1. Regret moving to Santam!!

Ever since I moved away from Outsurance to the so called " Exeucitive policy" every interaction/experience has been horrible. They increased my permium by almost 60% after 5 months. I have different properties and had geyser claims on each , then I was flagged as high/frequency claimer! Prior to this I almost never claimed and my history shows this. When my broker queried this they refused to reduce the installment and I was forced to reduce my cover to bring the premium down! All my properties were with Outsurance for +8 years and I never had this issue. As a result no insurance company wants my business because of this!!!!! I tried getting other quotes but I'm basically stuck with them! Last night I needed road side assistance for the first time. The cell number of the towing company they sent via SMS didn't work. They were suppose to tow my bakkie to Ford this morning. This morning I called Ford, my car has not been delivered and I cant get hold of the towing company as the number does not work! How frustrating!!! I regret ever moving away from Outsurance. Why this is called Executive cover I'm not sure as there's nothing impressive about the service I've received this far.