Poor service

Put in my claim on the 15 December 2025 , I have submitted all documents and information that have been asked from me. To date there is no outstanding documents and information that I have not submitted. I tried calling my assessor on the 26 of jan for an update i found out he is on leave till next week. I then called the claims department for an update and I spoke to a lady that told me she would get my assessors team to get back to me Nobody got back to me.

On the 27th of jan 2026 I called the claims department for feedback and I was told that there is outstanding documents that I need to submit. When I ask what documents is outstanding nobody can give me an answer instead I keep getting told someone will contact me which they dont

Claim number ***