Poor service

A car bumped in on the 11th October 2024, they accepted liability and lodged a claim with their insurance santam. Weeks later I was given a claim number. I have been trying to follow up with the broker. Who gave me the person that I must liaise with, which is Seipati Mashaba. After a very long time I managed to get hold of her, as she was not picking up calls and responding to emails. She sent me an email link that I should attach the documents that are required so we can continue with the claim. I tried to upload all the documents without any success. The documents must not be more than 4mb and all the documents are required, you can continue if all the documents are not submitted. Poorly designed portal/ link. Broker said I must email to him so he can forward to Santa’s, I did about a week ago. Sangam still tells me to submit documents that have been submitted. Get your story right please