POOR SERVICE DELIVERY and FAILURE TO ASSIST

I am very disappointed with my Insurance Company, SANTAM. The service I've received is absolutely disgusting and a huge disappointment. I have been insured with SANTAM since 1987 without any break in cover . I have been trying to submit a claim for a vehicle accident that was NOT my fault. a Taxi drove into my vehicle. I struggle to get hold of ANY person working on my claim, via telephone and have to work via email, yet, they still take a while to respond. a I even requested a call back yet, NOTHING. I instructed the claims consultant to rather pay me out according to the assessment already completed 2 weeks ago. I work full time and need my vehicle, therefore, I will use my own repairer. I will send proof and photos of the repairs to Santam, once completed. I choose to use my preferred repairer as my time is limited and I can't be without my vehicle during the week. If my claim is NOT finalized before close of business today I will go to the OMBUDSMEN and also cancel my vehicles as well as household insurance policy with SANTAM. I have been a loyal client for YEARS and always pay my premiums accordingly, but I am tired of struggling for something simple... "SERVICE DELIVERY". Since the beginning of lockdown, the service that Santam provides is just NOT up to standard. CLAIM *** . POLICY NUMBER: ***. Claims consultant: Shine Maduka