Poor service at Santam insurance by Lawrence Tlala

I am writing to express my dissatisfaction with the service I have received at Santam regarding claims I am working on. Claim numbers *** and ***.

Despite my timely submissions of all necessary documentation. LODs were sent on the 10 of October 2024 and 3 of October 2024.

It is shocking to me how Lawrence Tlala has failed to settle these matters, instead he simply uses delay tactics and just shifts the goal posts.

We are pleading with those in positions of authority to assist because enough time has been given in order for us to get to some sort of resolution.