Poor service and they're too long to replace

<p>They said I must submit my damage report and I took the things and I received damage report and send them on Monday today but no one came back to me every time I have to call them and they don't come back they send me pillar to post! what is poor service! They send me to call assessors and I believe is their work to speak the ******** and don't care about how long you wait it's not they're problem! </p>