Poor Service and Rude

my car was bumped by Santam client Mrs DuPlessis in March and a claim put in with Santam. to date my car has not been fixed and my numerous attempts at getting answers futile. i spoke to jamiela Philander over two months ago who took my details then apperently forwarded my details to legal dept who were supposed to contact me with further details. a month ago i sent an email asking what the hold up was and she didnt respond. today i call and she rudely tells me that this is out of her hands and she has nothing to do with me being called. she forwarded my details to someone named Morris and that is where her duty ends. she then proceeds to foward my call to this Morris character. a lady picks up a who informs me that Morris is busy with another call but she would gladly ask him to phone me back. before she hangs up i ask if she can give me his direct number which she does. two hours pass with no call from Morris so i decide to call back. The lady who answers the number*** was very rude and while i was relaying my unhappiness about this whole delay she says dismisses me with \we will send you and email"and puts the phone down while i am asking to be transferred to a manager"""