Poor service and misinformation

<p>I was rear ended by a truck on the morning of 31 March.</p> <p>Firstly, the agent who assited with the claim initially the morning of, registered my vehicle as, standing at Smith and Santos when it was in fact at CK Coachworks. I never received a claim no. like I was told ( I would receive it via SMS), CK Coachworks called in and got it for me. </p> <p>I was advised who my claim handler was and that I would be contacted on Monday morning 03 Apr, which I never was, I called the claims handler and that was last time that I have had contact with him, its now the 10 Apr. Everytime I call, I'm told he is busy and if I leave my no. he will call me back. On that morning I was also told that the excess would be claimed from the driver that knocked into me as he was also insured by Santam and that it would be handled by their legal department. But after calling in to complain about the lack of communication and service, I'm told that I have to fork out the cash and only when the legal department has investigated and concluded that the monies would be covered by the person's, who drove into me, insurance (Santam) then I would be reimbursed. </p> <p>An assesor was only appointed on 06 Apr, after numerous calls by myself and a representative of CK Coachworks and they then received a go ahead to do the quotation.</p> <p>I was given 3 different names of people who was appointed to assess the claim, received no communication and when, was given some information, it changed.</p> <p>Now, I'm still not sure when work is actually going to start on my vehicle as the quotation still has to be OKed and its 10 days after my car driven into.</p> <p> </p> <p>Claims handler - Sylvester de Koker</p> <p>Assesors - Lousanne Morgan / Wayne Minnie / Gamim Raqib </p> <p> ( names in order as I was told, who the assesor was)</p>