Poor service and *********** staff

I registered a claim with Santam after my television was damaged by a power surge. The assessment was completed and sent to Santam within 3 days. Thereafter, I spoke to various consultants to explain the urgency since the television is used for my cctv so Im essentially ‘blind’ without it and I requested that they expedite the claim. I left 3 messages for the claims consultant Sipho Sithole to contact me and almost a week later he had not yet returned my call. I phoned for the 4th time and eventually got hold of him. He ignored me point blank when asked why he had not returned my calls, instead he rambled on about the information contained in the assessment, which I was already aware of. I expected superior service from such an established insurer and the lack of service and unprofessionalism is disappointing to say the least. It is also very concerning that a low value claim takes so long to be finalised. I have several policies with Santam and I am considering taking my business elsewhere. Furthermore Santam should train their staff, especially Sipho on how to deal with an unhappy client because the way he handled the call was unacceptable.